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Canvas Basics for UW-Superior Students

Information for students about using the Canvas learning management system.

Browser Issues and Recommended Technology

Canvas works best using Google Chrome or Mozilla Firefox browsers on a computer running MacOS or Windows. You may encounter issues when completing coursework using Chromebooks, tablets, and smartphones. Please complete high-stakes assessments and timed coursework—such as quizzes and exams—using one of the two recommended browsers on a MacOS or Windows computer.

Note: Assessments proctored with Honorlock must be completed using Google Chrome.

Occasionally, you may notice that certain Canvas items won’t display in your browser or a page doesn’t load as expected. Refresh your browser to see if that resolves the issue. If it doesn’t, please try the following troubleshooting steps:

  • Ensure you’re accessing Canvas using Google Chrome or Mozilla Firefox
  • Check if one of your browser extensions is blocking Canvas content from loading.
  • Log into Canvas using a private browsing session and visit the page that isn’t loading properly. If it loads correctly in your private browsing session, quit and restart your browser, and then clear your browser cache if you’re still unable to view the broken content.

If following these steps don’t solve the issue, please contact Canvas Support via the Help menu in Canvas. As with any recurring issue in Canvas, if a course deadline is approaching and the issue is preventing you from completing your work on time, we recommend notifying your instructor via email immediately so they’re aware of the issue.