There are two support options available to UW-Superior instructors and staff that need help using Canvas.
If you need basic assistance using Canvas, we recommend starting with Canvas Support, which you can access from the Help menu in Canvas. You can access Canvas Support 24/7/365 via chat, email, or phone. We recommend using the chat option for a couple of reasons:
If you need assistance designing your course in Canvas or deciding how to best utilize the Canvas tools available, please reach out to our Instructional Support Team via this online form. We will respond as soon as possible or schedule a consultation appointment as needed.
Our instructional support form is also useful if you have questions about the larger Digital Learning Environment, including Kaltura and Blackboard Collaborate Ultra.
If you’d like to reference and review documentation about Canvas and the Digital Learning Environment, you can do so via the links below.
When contacting either Canvas Support or our CLIC Instructional Support team, please be ready to provide the following information.
If you need assistance with a particular Canvas course, please be ready to share a link to that Canvas course’s homepage. You can easily find this information by navigating to your course in your browser and then copying the web address shown in your browser’s address bar.
Whenever possible, please include a screenshot with your support request. It's simple to create and share screenshots using a Windows or Mac computer, a smartphone, or a tablet.
However, it’s important that you share a screenshot of your entire browser window, because doing so will show support staff a number of useful details, including:
If you have the ability to record your screen and share this information as a MyMedia video or GIF, that can be helpful as well. If you need assistance creating a screenshot, please reach out to the Technology Help Desk.